Home → Support Knowledge → Printer Friendly Version

Support Knowledge

Capturing knowledge

1. General Troubleshooting Tips

1.1. Bales Not Showing up in Pick Options, Group UK Inventory Display Issue – Ha-Meem Spinning Mills Ltd

The warehouse system reflects 1,310 bales available in Group UK, but when generating or editing a pick mix, the inventory shows 0 available bales, generating the following error:

"Not enough categories to make a mix - Please check your pick windows"

 

 

Standard file maintenance did not resolve the discrepancy. Please follow the troubleshooting steps below to resolve this issue:

Troubleshooting & Resolution Steps

Step 1: Check and Delete Active Picks

  1. Navigate to the Pick Menu and inspect all currently active/open picks.

  2. If there are pending or open picks associated with Group UK, delete them.

  3. Refresh the pick list to see if the bales become available.

Step 2: Verify Warehouse & Adjustment Counts

If deleting open picks does not make the bales visible:

  1. Review the WhseCnt (Warehouse Count) and AdjCnt (Adjusted Count) fields in the pick window.

     

  2. Verify if any group or category definitions were modified after the bales were initially tagged/categorized.

    Note: If a group's criteria were updated post-tagging, the system may fail to recognize the bales under the new definition.

Step 3: Correct Group/Category Parameters (Do NOT Reclassify)

⚠️ Important: Do not run a reclassification process. Follow the workaround below instead:

  1. Check if additional break points or properties were added to the category definition (e.g., modified from 2 properties at original tagging to 3 properties currently).

  2. Temporary Reversion: Remove the recently added property changes from the group parameters.

  3. Save the group setup.

  4. Re-save again: This forces the system to re-index the inventory and accurately re-display the available bales for selection.

Once these steps are completed, the bales will populate correctly and can be successfully added to the pick mix.

Option 2: Concise Internal Tech Note

Client: Ha-Meem Spinning Mills Ltd

 

Issue: Group UK displays 1,310 bales in warehouse inventory, but shows WhseCnt: 0 during pick processing, resulting in a "Not enough categories to make a mix" error. Running File Maintenance does not fix the issue.

PNG+ 2

 

Resolution Process:

  1. Clear Open Picks: Go to pick options, review active picks, and delete any open/unfinalized picks involving Group UK.

  2. Inspect Counts & Group Modifications: If WhseCnt remains 0, inspect the group/category structure. Check if properties or break points were altered after the bales were originally tagged.

    PNG

     

  3. Reset Group Parameters (Avoid Reclassification):

    • Do not reclassify the bales.

    • Remove any added properties/break points from the group definition back to its original state.

    • Re-save the group configuration to trigger a system refresh.

  4. Finalize: Bales should now display properly in the pick windows and be ready for assignment.

    PNG

     

2. Portable Printer

2.1. Portable Zebra Printer disconnects immediately after connecting via Bluetooth to a scanner, or fails to connect entirely.

Scenario 1: Printer connects then immediately disconnects

  1. Force a Temporary Connection: Press and hold the right-front connection button on the printer for 5 to 7 seconds.

  2. Verify: Look at the top-left of the display. A blinking Bluetooth icon confirms an open, active connection.

  3. If connection drops again: On the scanner, go to Bluetooth settings, forget/unpair the printer, and then pair it again.

Scenario 2: Printer will not connect at all

  1. Connect the printer to a PC using a USB cable.

  2. Launch Zebra Setup Utilities on the PC.

  3. Select Configure Printer Connectivity > select Bluetooth, and follow the on-screen prompts to save the configuration.

  4. Verify: Disconnect from the PC and attempt to re-pair with the scanner.

Option 2: Clean & Professional Email / Message

3. Reports

3.1. Reports are showing up blank in the print preview

Issue: MILLNet reports are not showing data within the print preview

Steps to reproduce: 

-Open any MILLNet Report

-Observe print preview shows the pages but the pages are devoid of any data

 

Fix:

Navigate to the Windows Font by searching for Fonts in the Windows search bar or Windows settings

Search for "Roboto" in the fonts.

IF the fonts are already installed you may need to reinstall the RobotoMono and RobotoMono Bold fonts.

Relaunch the reports and you should now see data.