Home → Support Knowledge → Portable Printer → Portable Zebra Printer disconnects immediately after connecting via Bluetooth to a scanner, or fails to connect entirely.

2.1. Portable Zebra Printer disconnects immediately after connecting via Bluetooth to a scanner, or fails to connect entirely.

Scenario 1: Printer connects then immediately disconnects

1. Force a Temporary Connection: Press and hold the right-front connection button on the printer for 5 to 7 seconds.

2. Verify: Look at the top-left of the display. A blinking Bluetooth icon confirms an open, active connection.

3. If connection drops again: On the scanner, go to Bluetooth settings, forget/unpair the printer, and then pair it again.

Scenario 2: Printer will not connect at all

1. Connect the printer to a PC using a USB cable.

2. Launch Zebra Setup Utilities on the PC.

3. Select Configure Printer Connectivity > select Bluetooth, and follow the on-screen prompts to save the configuration.

4. Verify: Disconnect from the PC and attempt to re-pair with the scanner.

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